Voiding a Shipment

Alert: If you void a shipment related to a closed order, the order will automatically re-open. Be sure to review the related order and take appropriate steps for fulfillment.

  1. Navigate to Order Management > Orders
  2. Use the Quick Search bar to locate the order related to the shipment.
    Note: You can also navigate to Order Management > Shipping Log, then search for the shipment.
  3. On the detail view, click the Management tab.
  4. Click the Shipping tab. 
  5. In the menu bar, click Actions > Mark Shipment as Void.
  6. In the confirmation box, click Void.