Alert: If you void a shipment related to a closed order, the order will automatically re-open. Be sure to review the related order and take appropriate steps for fulfillment.
- Navigate to Order Management > Orders.
- Use the Quick Search bar to locate the order related to the shipment.
Note: You can also navigate to Order Management > Shipping Log, then search for the shipment.
- On the detail view, click the Management tab.
- Click the Shipping tab.
- In the menu bar, click Actions > Mark Shipment as Void.
- In the confirmation box, click Void.