Users Being Disconnected While Signed In

aACE is designed for a reliable, consistent user experience. If team members are experiencing problems with workstations being disconnected from aACE after they have signed in, the system administrator can troubleshoot the problem by verifying the following details with the server and workstation:

Server Energy Saver / Screen Saver Preferences

Sign in to your aACE server and check these settings:

  • Mac:
    • Navigate to System Preferences > Energy Saver, then set both Computer sleep and Display sleep to "Never".
    • Navigate to System Preferences > Desktop & Screen Saver > Screen Saver, then set Start after to "Never".
  • PC:
    • Navigate to Control Panel > Hardware > Power Options > Edit Plan Settings, then set Turn off the display to "Never".

FileMaker Server Session Timeout Preferences

Sign in to your FileMaker Server Admin Console. Navigate to Configuration > FileMaker Clients, then confirm that the Session Timeout option for FileMaker Pro Advanced and FileMaker Go is set to "No timeout".

Workstation Display Settings

On the workstation that is having connection issues, check these settings:

  • Mac — Navigate to System Preferences > Energy Saver, then set both Computer sleep and Display sleep to "Never".
  • PC — Navigate to Control Panel > Hardware > Power Options > Edit Plan Settings, then set Turn off the display to "Never".

Workstation FileMaker Pro Update

On the workstation that is having connection issues, confirm that FileMaker Pro is up to date:

  1.  Open FileMaker Pro.
  2.  From the menu bar, click Help > Check for Updates....
  3.  If a newer version is found, click Download update.

Workstation Internet Connection

Workstations being disconnected can also be caused by an unstable Internet connection. Verify that the workstation either has a strong, steady wifi connection or else a wired connection (e.g. an ethernet cable). 

Additional IT Troubleshooting

For more in-depth troubleshooting, please contact FileMaker Support or one of our IT partners listed on aACE Software.com.