Troubleshooting

Articles

Sending Emails Produces a "Server Busy" Error Message
Resolving a 'program is busy' error arising from the FileMaker email integration and Microsoft Outlook.
Finding Which Version of FileMaker You're Running
Steps to verify whether you are using the most recent version of FileMaker.
Troubleshooting Mac Errors About Unidentified Developers
Steps for adjusting your Mac system preferences in order to install FileMaker.
Logging In to Local File Sets
Steps to access aACE using a local file set, typically used for testing or demo purposes.
Clearing Saved Login Credentials
Steps for troubleshooting when a previous user's credentials are still being used for auto-login.
Users Being Disconnected While Signed In
Suggestions for initial troubleshooting when workstations are being disconnected after team members login to aACE.
Emailing a File Not Generating an Email Message
Explains steps to configure your workstation to ensure you can email records directly from aACE.