Issuing a Customer Credit

You may need to issue a credit against an order because of a return, a price adjustment, an order cancellation, or any number of other reasons.

  1. Locate the needed invoice.
  2. At the detail view, click Actions > Credit/Adjust Invoice > Adjust.
    aACE creates a Credit / Adjustment invoice, automatically crediting all the original items on the initial invoice.
  3. Edit the items to reflect the appropriate credit entry.
  4. Click Save and Open.

The adjustment invoice should reflect the amount of the customer credit and will be automatically closed. This credit can then be applied as a payment against other open invoices or it can be refunded to the customer.